Every EFL club has a Customer Charter. Ours is on the official website and covers various topics including safety, ticketing, merchandise and fans' forums. We are looking at reviewing the Charter during the New Year. The first step will be to look at what other clubs include. We will keep you informed of progress.
See the link for the current one https://www.cambridge-united.co.uk/club/customer-charter/
As you can see it is the SLO who is listed as the first point of contact for any complaints or queries. Part of my role is to liaise with key staff to ensure that any queries or complaints are suitably and speedily acknowledged and dealt with.
The Charter also supplies a link to the Independent Football Ombudsman, so that if a supporter remains dissatisfied with the Club's response the matter can be resolved.
I take this part of the SLO's role very seriously and continue to raise concerns and queries with the relevant officers at CUFC.
Don't forget I am able to be contacted by e-mail: firstname.lastname@example.org or by leaving a message for me at the club: 01223 566500 or by talking to me as you see me around the ground
You can also raise any maintenance issues for example a broken seat, faulty lights etc via the following link - Report a broken seat